Help Center

Frequently Asked
Questions

Everything you need to know about buying and using digital products from demonteDIG.

Purchasing

Click “Get Instant Access” on any product page, complete the secure Stripe checkout, and your download link appears immediately on the confirmation page. You’ll also receive an email with your download link.
We accept all major credit and debit cards (Visa, Mastercard, Amex, Discover) through Stripe. Apple Pay and Google Pay are supported on compatible devices. All transactions are encrypted and secure.
Yes. All payments are processed by Stripe, a PCI-DSS Level 1 certified payment processor. We never store your card details on our servers — they go directly to Stripe.
Yes — we offer a 30-day money-back guarantee. If you’re not satisfied with your purchase for any reason, contact us within 30 days and we’ll issue a full refund, no questions asked.

Downloads

After payment you’ll be redirected to your personal download page where your files are ready immediately. We also email you the link — bookmark that email or the confirmation page in case you need it again.
Use our re-download page — enter your email address and we’ll show all your past purchases with fresh download buttons. No account or password needed.
Unlimited times. There are no download limits or expiry dates. Once you buy, those files are yours to download whenever you need them.
File formats vary by product and are listed on each product page. Common formats include PDF, ZIP (containing multiple files), and platform-specific formats. Check the product description for specifics.

Usage & Licensing

Yes. All products come with a commercial license — use them in client work, business projects, and unlimited personal projects. The only restriction is redistribution: you may not resell or give away the original files.
Yes — all products include lifetime free updates. When a new version is released, your re-download link will always give you the latest files. You’ll never pay twice for the same product.
Requirements depend on the product. PDFs open in any PDF viewer (including your browser). Templates and design files specify their requirements on the product page. We always list what you’ll need before you buy.

Still have questions?

Browse our products or reach out — we reply within 24 hours.

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